Custom and Ready-to-Wear Human-Hair Wigs and Toppers in Medway, Massachusetts

FAQ: Your Questions, Answered

Choosing a wig can come with many questions.

Here, you will find clear information on our LUXE Custom, LUXE Couture, LUXE Essential, and LUXE Limited collections, private consultations, customization, fit, care, insurance documentation, ordering, and returns.

If you are experiencing thinning hair, alopecia, chemotherapy-related hair loss, hormonal hair loss, or another change in your hair, our team is here to help you find an option that feels comfortable, natural, and true to you.

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CHOOSING YOUR WIG

  • LUXE Custom is our most personalized collection of human-hair wigs. Each piece is designed specifically for you, with every detail, including color, length, and texture, selected during your private consultation. Your wig is then made to order based on your selections, creating a truly individual piece.

    LUXE Couture is our premium collection of hand-tied human-hair wigs, available in curated colors with select personalization options. Depending on the style, you may choose details such as length, texture, density, cap size and mesh or lace options. LUXE Couture offers a high level of personalization without the fully made-to-measure design of LUXE Custom.

    LUXE Essential offers high-quality human-hair wigs at a more accessible price. These wigs provide a comfortable, natural-looking foundation for everyday wear.

    LUXE Limited features one-of-a-kind human-hair wigs in specific colors, lengths, sizes, and styles. Each piece is available in limited quantities and only while it lasts.

  • The best collection for you depends on the fit, cap construction, customization, timeline, and price range you prefer.

    LUXE Custom is best when you want a wig created around your exact measurements and design preferences.

    LUXE Couture is best when you want a premium, hand-tied human-hair wig with select personalization options. Depending on the style, you may choose details such as length, texture, density, cap size and mesh or lace options. It offers more personalization than a ready-to-wear wig without the fully made-to-measure design of LUXE Custom.

    LUXE Essential is a good choice when you want a dependable, natural-looking human-hair wig at a more accessible price.

    LUXE Limited is ideal when you find a one-of-a-kind wig that already matches your size, color, length, and style preferences.

    If you are unsure, contact us before ordering. We can help you compare your options.

  • Yes! Our wigs are made with the highest-quality, 100% human hair with the cuticle intact and aligned for natural movement, realistic shine, less tangling, and greater styling flexibility.

  • Yes! We offer hair toppers for clients experiencing thinning or hair loss in specific areas of the scalp. A consultation is not required, but is available should you want one. A consultation does, however, help us determine the appropriate size, coverage, color, density, and attachment method.

  • Yes! We work privately with clients experiencing hair loss related to alopecia, chemotherapy, thyroid conditions, hormonal changes, stress, medication, and other medical concerns.

    You do not need to know what type of wig or topper you need before contacting us. We will guide you through the options in a warm, private setting.

  • Private wig and hair topper consultations are available at our studio inside b.LUXE Hair and Makeup in Medway, Massachusetts.

    We welcome clients from MetroWest, Greater Boston, across Massachusetts, and throughout the country, with online consultations available for anyone unable to visit us in person.

CONSULTATIONS AND LUXE CUSTOM

  • LUXE Custom Wigs are our premium, custom-made human-hair wigs. Each piece is created around your measurements and selected design details.

    Customization may include:

    • Cap size and construction

    • Hair color and dimensional blending

    • Length and texture

    • Hair density

    • Hairline and part placement

    • Lace color

    • Cut and styling preferences

  • No. Experienced wig wearers may choose to purchase a ready-to-wear LUXE Couture wig directly online following our step-by-step sizing/ordering guide.

    If you would like help customizing your wig or need assistance with measurements, fit, color, or style, we recommend scheduling an in-person or online consultation before ordering.

    Click here to send us a message

  • Your consultation gives you time to discuss your hair loss, lifestyle, desired look, comfort needs, and budget in a private setting.

    Depending on the wig or topper you are considering, we may:

    • Take or confirm your measurements

    • Discuss color, length, texture, and density

    • Review cap construction and fit

    • Talk about hairline and parting preferences

    • Review inspiration photos

    • Explain care, styling, and maintenance

    • Discuss available payment and insurance-documentation options

ORDERING LUXE COUTURE, ESSENTIAL AND LUXE LIMITED WIGS

    • Browse the LUXE Couture, LUXE Essential and LUXE Limited collections.

      Select your wig and review the listed color, length, texture, density, cap size, construction and availability.

      If you select a LUXE Couture wig, choose from the personalization options offered for that style.

      Add your wig to your cart and proceed to checkout.

      Enter your shipping and payment information, then confirm your order.

      You will receive an email with your order number, purchase details and estimated shipping or production timeline.

  • Yes. Available LUXE Couture wigs can be ordered directly through our website.

    Depending on the style, you may select details such as length, texture, density, cap size and mesh or lace options.

    If a wig matching your selections is currently in stock, it will ship within 48 hours. If your selected combination is not available, your LUXE Couture wig will be placed into production. Production typically takes about 10 to 12 weeks.

    Each product listing will show the available options and current estimated timeline. Virtual consultations are also available if you would like help choosing your wig.

    Click Here to Book

  • Production time varies based on the wig’s construction, customization, and current production schedule. You will receive an estimated timeline before approving your order. Typically, LUXE Couture Wigs take about 10 - 12 weeks to create.

  • We make every effort to show each wig accurately in natural and studio lighting. Color may appear slightly different depending on your screen brightness, settings, resolution, and surrounding light.

    Please review the complete product description before ordering. If you need help choosing a color, contact us before completing your purchase.

    Need help? Click here to send us a message.

  • Processing and shipping times vary by collection and availability. Our LUXE Limited Collection ships immediately, as they are one of a kind, in stock pieces. The estimated timeframe for our LUXE Couture and LUXE Essential Wigs will be listed on the product page or provided during the ordering process. You will receive tracking information when your order ships.

  • Changes are not guaranteed once you approve the design and production begins. Some changes may not be possible or may result in additional costs and a longer completion time.

  • LUXE Couture Wigs ordered with personalized specifications are produced according to your approved selections. Once production begins, these orders are final sale unless there is a confirmed defect or an error that differs from the approved order.

    Return eligibility for an in-stock LUXE Couture wig is subject to our Return and Exchange Policy. Please review the policy before wearing, cutting, styling or altering your wig.

  • Each LUXE Limited Wig is offered in the color, length, size, density, construction, and style shown in its listing. Because these pieces are available in very limited quantities, the same wig may not be available again after it sells.

FIT, CAPS AND SIZING

  • Use a soft measuring tape and follow our head-measurement guide. Your circumference is the most common starting measurement, but additional measurements may be needed for the best fit.

    If you fall between sizes or are unsure how to measure, contact us before ordering. Click here to send us a message.

  • LUXE Couture Wigs feature fully hand-tied caps for lightweight comfort, natural movement, flexible styling, and a realistic appearance.

    LUXE Essential and LUXE Limited Wigs feature a lace top with a closed-wefted back. This construction provides a natural-looking part with added durability, structure, coverage, and fullness.

    The cap construction, size, and other specifications for each wig will be listed in its product description.

  • Our lace-front wigs use fine, transparent HD lace to create a natural-looking hairline. Because HD lace is delicate, it requires gentle handling and may need maintenance over time.

    Lace color may also be adjusted for some LUXE Couture orders. We will discuss the best option for your skin tone during your consultation.

  • Yes! All of our wigs offer free parting, allowing you to move the part to the center or either side for flexible, natural-looking styling.

    Each product listing will include photos of the inside of the cap so you can see its construction before ordering.

  • Many wigs can be worn in a low ponytail or soft upstyle with careful placement. Hand-tied caps generally provide the most styling flexibility. Closed-wefted caps may require more careful styling to keep the wefts covered.

WEARING AND STYLING

  • Yes. Human-hair wigs can be styled with heat tools.

    Always apply an appropriate heat protectant and use a low to medium temperature. Limit frequent high-heat styling because it can dry the hair and shorten the life of your wig.

  • Yes. Professional cutting and styling can help personalize the wig and make it feel more like your own hair. We offer cutting, styling, fitting, color customization, and wig-wearing instruction as available services.

    Hand-tied caps allow for lightweight wear, natural movement, flexible styling, and greater comfort for some sensitive scalps.

    The construction of each LUXE Essential and LUXE Limited Wig will be listed in its product description. LUXE Couture clients can review available cap options during their consultation.

  • Cuts and layers vary by wig. The product description will explain the style of each LUXE Essential and LUXE Limited piece.

    LUXE Couture clients can discuss their preferred cut, length, and layering during their consultation.

  • Your best method will depend on your hair, scalp sensitivity, cap construction, and lifestyle. Options may include:

    • Adjustable straps

    • Interior combs

    • Elastic bands

    • Wig grips

    • Wig-safe adhesives or lace products

    We can show you how to place and secure your wig safely and comfortably.

  • Return hairs are short hairs that can appear near the base of a hand-tied wig. They occur as part of the knotting process and help secure the hair to the cap.

    Return hairs are normal and are not a defect. Gentle styling and the correct products can help smooth them.

WIG CARE

  • We typically recommend washing your wig every 15 to 30 full wears.

    The right schedule depends on how active you are, how often you wear it, and how much styling product you use.

    Overwashing can shorten the life of the hair and lace. We will provide care recommendations for your specific wig.

  • Use cool water with a gentle flow and products recommended for your wig.

    Clean the hair in a downward motion without scrubbing, twisting, or bunching it. Apply conditioner from the mid-lengths through the ends while avoiding the knots and lace. Rinse thoroughly, blot gently with a towel, and allow the wig to air-dry on an appropriate stand.

    Click to Watch How to Wash Your Wig

  • Remove makeup, oil, adhesive, and lace products gently after wear. Use an oil-free remover recommended for lace and lightly tap the area instead of rubbing or scratching it.

    HD lace creates a realistic hairline, but its fine construction requires careful handling.

    Click Here to Watch How to Care for Wig Lace

  • A wig’s lifespan depends on how often it is worn, how it is washed and stored, the amount of heat used, and the delicacy of its lace and cap construction.

    Gentle care, limited heat, proper storage, and professional maintenance can help protect your wig.

  • We do not recommend sleeping in your wig. Friction can cause tangling, matting, shedding, and damage to the lace or cap. Removing and storing your wig properly at night will help preserve it.

  • We do not recommend swimming or showering in your wig. Chlorine, salt water, prolonged moisture, and friction can dry the hair, cause tangling, and damage the cap or lace.

  • Sweat, movement, and frequent cleaning can shorten the life of a wig and affect the lace or adhesive. A separate casual wig, head covering, or other hair-loss option may be more practical for frequent workouts.

RETURNS, EXCHANGES AND ORDER CONCERNS

  • Eligible wigs may be returned or exchanged only when they meet all requirements in our Return and Exchange Policy.

    A returned wig must remain unworn, unwashed, uncut, unstyled, and free from products, odors, makeup, and alterations. The lace cannot be cut, tinted, glued, taped, or altered. All original packaging and included materials must also be returned.

    Please review the complete policy before trying on or altering your wig.

  • A new wig can take time to position and style, especially if you have never worn one before. Small adjustments to the placement, part, straps, and styling can make a meaningful difference.

    Contact us before cutting the lace, applying products, or altering the wig. Once a wig has been worn or changed, it may no longer qualify for a return.

  • Contact us immediately with your order number and clear photographs or video of the issue. Do not wear, wash, cut, style, or alter the wig.

    Once we review the concern, we will provide the appropriate next steps according to our order and return policies.

  • Check with members of your household, nearby neighbors, and your building or property office. Then contact the shipping carrier with your tracking number to open an investigation.

    If the package is still missing, contact us with your order number and the carrier’s case number so we can assist where possible.

PAYMENT AND INSURANCE DOCUMENTATION

  • We do not guarantee or determine insurance coverage. Coverage for a wig or cranial prosthesis depends on your insurance company and individual plan.

    We may be able to provide a detailed receipt or applicable documentation for you to submit to your insurance provider. Contact your insurer before ordering to learn about its requirements and reimbursement process.

  • Some clients may be able to use FSA or HSA funds for a wig purchased for a qualifying medical reason. Your plan may require a prescription or letter of medical necessity.

    Eligibility varies. Contact your plan administrator before purchasing to confirm what documentation and payment methods it accepts.

  • A cranial prosthesis is a medical term sometimes used by insurance providers for a wig prescribed due to medical hair loss.

    If your insurer provides coverage, it may require a prescription or letter of medical necessity that uses this term.

  • You do not need a prescription to purchase a wig from us. You may need one if you plan to request reimbursement through insurance or use certain FSA or HSA benefits.

    Ask your insurance company or plan administrator what documentation is required before ordering.

ADDITIONAL HELP

  • Yes. We understand that hair loss is personal. Your appointment provides a warm, private space to discuss your needs, ask questions, and explore your options without pressure.

  • Yes. You are welcome to bring a trusted friend or family member if their support will make you feel more comfortable.

  • Bring any inspiration photos, information about your current hairstyle, and details about your preferred color, length, texture, and daily routine.

    If you are seeking insurance reimbursement, bring any instructions or forms provided by your insurer, along with your prescription or letter of medical necessity if applicable.

  • You do not need to figure everything out on your own. Contact us with questions about consultations, sizing, color, cap construction, wig care, hair toppers, or medical hair loss.

    We’re here for you, every step of the way.

    Get personal guidance choosing a natural-looking human-hair wig or topper that fits your needs, lifestyle, and preferences.

    Click here to book a private wig consultation.